1. Refund Policy

If you purchase a TrueTest subscription or add-on and discover within seven (7) days of the activation date that your environment cannot run the Service (for example, your devices do not meet the minimum requirements and a workaround cannot be configured by our support team), you may request a full refund of the unused portion.

After the seven-day window, fees already paid are non-refundable except where required by applicable law. Custom integrations, professional services, and one-time setup fees are non-refundable once delivery has begun.

Approved refunds are issued to the original payment method (Visa, Mastercard, or bank account) within 7–14 business days of approval, depending on the issuing bank.

2. Cancellation Policy

Subscriptions remain active until the end of the paid term. You may choose not to renew at any time by notifying our team before the renewal date specified in your order form.

Mid-term cancellation does not entitle the organization to a pro-rated refund unless one of the following applies:

• Your environment cannot support the Service after reasonable troubleshooting with our support team.
• You wish to upgrade to a higher tier or larger user count; in this case, the remaining value of the current subscription is credited toward the new plan.
• A material breach of these Terms by the Company that has not been remedied within a reasonable period after written notice.

Trial accounts can be cancelled at any time before the trial converts into a paid subscription, with no charge.

3. How to Request a Refund or Cancellation

1. Contact our team through the Contact page or by replying to your subscription email with the subject line "Refund" or "Cancellation".
2. Include your organization name, tenant identifier, the order or invoice number, and a brief description of the reason for the request.
3. Our team will acknowledge the request within two (2) business days and confirm next steps, including any documentation we may need.